If your e-bike exhibits any defects or issues, we will make it right. Our commitment is to promptly address any concerns by shipping you replacement parts or taking the necessary steps to ensure your e-bike meets our high-quality standards.

To initiate a return, please contact our customer service team within the 15-day window. You can contact us at xtremeebike@gmail.com. They will guide you through the return process, ensuring a smooth and efficient experience. Returned items must be in their original condition, with all accessories and packaging included.

Please note that returns will need to be sent to the following address: 

CS Powersports

Returns

6773 Harding Highway

Mays Landing NJ 08330

You can always contact us for any return question at xtremeebike@gmail.com.

For returns unrelated to defects, a restocking fee of 15% will be applied. This fee covers the cost of inspecting, restocking, and preparing the product for resale. We believe in transparency and want you to be aware of this fee upfront.

Once your returned item is received and inspected, we will process your refund. Refunds will be issued to the original method of payment. Please allow a reasonable processing time, and note that shipping costs are non-refundable.

We value your feedback and use it to continually improve our products and services. If there's anything specific about your e-bike that led to the return, we appreciate any insights you can share to help us enhance our offerings.